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SHIPPING

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. You can track your order by clicking 'TRACKING' section in general catelogue.
Do you do same day Shipping?
We do same-day shipping provided you place your order before 12 noon on that day.
Where do you ship?
We currently ship in the Europe, United-States, Canada, Mexico, Australia, New Zealand, South Africa , Morocco , Egypt .Part of Asian, Central and South America.For shipping outside of these countries, please reach out to our customer support through contact us via:
1. service email: service@kosiners.com
2. social platforms: FB,IG official account
3.others:whatsapp: +85254215515.
My order has been Returned to Origin (RTO). What does that mean?
Shipments are reflected as RTO (returned to origin) under the following circumstances: - 1: personal information incorrectly:e.g. address,postcode, name and phoonenumber etc. So before you place your order ,Checking these information carefully.
How long will it take to ship my order?
Delivery times may vary depending on the delivery location as well as the shiiping way you selected. Normally, once you've placed your order, it usually takes 7 to 15 days to deliver.However, some remote countries and regions may take longer.

ORDER

Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request as following by : 1. service email: service@kosiners.com2. social platforms: FB,IG official account3.others:whatsapp: +85254215515
How do I cancel my order?
If you wish to cancel your order, you can send an email or call customer support.
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.
Do you offer wholesale and costom service ?
Absolutely , we 100% welcome any type of cooperation. If you want to know any other details, plz contact our customer service.
Can I change my delivery address after I have placed my order?
We can only change personal information that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request as following by : 1. service email: service@kosiners.com2. social platforms: FB,IG official account3.others:whatsapp: +85254215515

PAYMENT

What payment methods do you accept?
You can purchase on our website using a debit, credit card. Paypal, Apple Pay, Google Pay, and other wallets are acceptable. You can choose these payment methods at checkout.
How do I pay by Cash on Delivery (COD) method?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Payment by the COD option is easy. Just follow these simple steps: In the website, select the products you need to purchase, add them to your cart and then in the Payment & Order Review page, select Cash on Delivery (COD) as your payment method and click the 'COMPLETE PURCHASE' button. Once the approval is done, your order will be dispatched. Once the courier agent delivers the order, you will have to pay him the complete order amount in cash.
How long it will take about refund? When i can receive my refund?
We will check the customer whether the refund qualification is met.Usually it will take one working day to submit the refund.However,there are some differences depends on different countries and banks,but normally you will get the refund in 1-5 working days.
Which currency will I be charged in?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.You can use any type of currency to pay your order because the local bank will transfers the currency automatically.
Are there any hidden costs?
There are no hidden costs or additional shipping charges. But the European Union will be charged with VAT. We can not cover any customs tax.

RETURNS & EXCHANGES

Do you accept returns?
Yes, we do accept returns subject to fulfilment of the following conditions
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by : 
 1. service email: service@kosiners.com
2. social platforms: FB,IG official account
3.others:whatsapp: +85254215515.
A member of our support staff shall respond as soon as possible.If there are any problem caused by our quality of products, we support the customer to exchange&return with free shipping.
Can I exchange an item?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.We do accept exchanges and they follow the same conditions as returns.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.
How do I make a return?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.
When will you pick-up my return order?
We are prioritizing our fulfillment and operations to deliver products that our customers would need as they continue to stay at home. We will notify you when we can schedule the return-pick. We appreciate your patience in this regard.
Are returns free?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.

GENERAL

First sectionDo you have physical stores?
We currently don't have any physical stores under our brand name.
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family. For more information, please refer to our referral program terms & conditions.
Is the product will tarnish ?
Our products are made of 925 sterling silver and 18k gold plated. However, we can not guarantee any other chemical and physical reasons.
How do I contact customer service?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us via:
1. service email: service@kosiners.com
2. social platforms: FB,IG official account
3.others:whatsapp: +85254215515
Can I use multiple coupons on the same transaction?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.
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